StudentPay offers a range of products designed to support both educational providers and students:

1. Payment Plans – Flexible payment solutions that allow students to manage their tuition fees in installments, making education more accessible.

2. Working Capital Lending – Financial support for educational providers to enhance cash flow and fund their growth initiatives.

3. Debt Sale Transaction Support – Assistance with selling or transferring debt to improve financial liquidity for educational institutions.

All StudentPay fees are outlined our Payment Plan Agreement, which your student's sign when they start their payment plan. Here’s a breakdown of the fees:

For Students:

• Monthly Account Fee: $8.00 (charged via direct debit to the student on or around the 15th of each month).

• Dishonour Fee: $2.50 (charged via direct debit to the student if a scheduled direct debit payment is dishonoured by their bank).

• Late Fee: $15.00 (charged via direct debit to the student if their account is more than 60 days in arrears).

For Educational Providers:

• Establishment Fee: $60.00 (payable by the education provider for each payment plan accepted by a student).

• Monthly Account Fee: $5.00 per active student (payable by the education provider and invoiced at the end of each month).

To complete the payment plan form, follow these steps:

1. Education Provider Details: Input the course name, sales agent’s name, and email address. Ensure the email is correct, as this is where the confirmation will be sent once the student signs the agreement.

2. Student Details: Provide the student's full name, address, date of birth, and key contact details. Double-check the email, as this is where the payment plan agreement will be sent for signing.

3. Payment Plan Details:

   • Agreement Date: Current date when the agreement is issued.

   • Total Course Cost: The total amount under the StudentPay payment plan, excluding additional student payments.

   • Deposit Amount: Initial payment processed upon signing, which can be as low as $1 to validate the student's bank details.

   • Number of Instalments: Total payments, e.g., 52 for weekly payments over one year.

   • Instalment Amount: Amount of each payment, e.g., $25 weekly.

   • Banking Details: Ensure accurate BSB and account numbers to avoid failed transactions or dishonour fees.

The merchant-led process enables your sales team to assist students in setting up a payment plan over the phone. During the enrolment call, the sales agent fills out and submits the online application form based on the information provided by the student.

Once the application form is submitted, the student will receive an email with the payment plan agreement for their digital signature. The student can then review and sign both the payment plan agreement and the direct debit form by clicking the 'click to sign' prompt in the email.

After the student signs the agreement, both the student and StudentPay will receive a copy of the signed document. Your sales agent will also receive an email notification confirming that the student has completed the signing process.

StudentPay provides each education provider with access to a personalised ShareFile drive. Every week, we upload a comprehensive report that includes all your students' key plan details and their repayment performance. This allows you to track all plans in one place. If you do not have access to this report, please check with your manager on how this information is managed within your organisation.

Throughout the month, StudentPay works to collect your students' course fees through direct debit transactions and arrears collection processes. At the end of each month, the total fees collected are reconciled and distributed to education providers. You will also receive a detailed distribution summary, itemizing all transactions to assist your accounts team with reconciliation.

Yes, although it's important you tell us about is so that we can keep the students payment plan record up to date. If we don't know they have made a direct payment the plan will likely fall into arrears, and we will be following up directly with the student.

Notification of payments can be done via our Payment Notification Form.

If a student has provided you with updated direct debit details, we will need to send them out a new Direct Debit Authority form so that we can validly take payments from the new account.

Please enter the details provided into the linked Update DDR Form. Once submitted we will issue the student with an updated DDR form to sign.

Up to date contact details will give us the best chance of successfully following up on any missed payments.

If a student has provided you with updated contact details, please complete the Update Details form and we update our records.

We understand that students' circumstances may change, and education providers may wish to offer additional support beyond the standard options provided by StudentPay.

• For increasing payment amounts: A new payment plan agreement will be required. Please contact us, and we will guide you through the process of creating and signing a new agreement.

• For decreasing payment amounts: You can update the payment plan by submitting a request via [this form] (include link to form). This allows you to adjust the student's payment plan without the need for a new agreement.

Yes, StudentPay can process a refund for a student's course fee payment on your behalf if the payment was made in the current month. However, if the payment relates to a prior month, you will need to refund the fees directly to the student, as those funds would have already been included in your monthly distribution.

We understand that your students' circumstances can change and they may find it difficult to maintain repayments for periods throughout their payment plan.

If you have a student experiencing challenges with their repayments due to a change of circumstance, please advise them to visit our Payment Assistance page for further information and to submit a request for assistance.

If you have been asked by the student to complete the Payment Assistance Request on their behalf you can do this via the EP Payment Assistance Request form.

If you wish to cancel a Payment Plan Agreement for any reason, please complete the Plan Cancellation Form.

If you can't find an answer to your query in the above FAQ links then please submit your request via the following form and our support team will review it and get back to you as soon as they can.

If you need to reach us via email please use partners@studentpay.com.au to ensure we know the request is coming from and Education Provider (not a student) and can allocate it appropriately.