How can we help?

StudentPay looks after the payment plan for your course fees. Your education provider has asked us to manage those payments, which is why you hear from us.

Your provider looks after the course itself, including classes, study access, withdrawals and refunds. Contact them about the course. Contact us about your payments.

Your payment plan breaks your course fees into scheduled payments. Those payments are collected on the dates in your Payment Plan Agreement.

Direct debit payments come from the bank account named in your direct debit authority. Please keep that authority up to date so your scheduled payments can be processed.

The dates and amounts that apply to you are in your own agreement. If you would like your next payment date, ask us for your payment schedule.

We can tell you what is left on your payment plan. This page does not display your personal balance.

Ask for your payment plan balance below, and include your plan number if you have it. We may need to confirm who you are before we share account information.

Ask for my payment plan balance

Your payment schedule is part of your Payment Plan Agreement. It lists the payment dates and amounts for your plan.

If you would like the date of your next payment, or help reading your schedule, send a payment schedule query and include your plan number if you have it.

Ask about my payment schedule

There is no student login on this website for viewing your plan.

Contact us with your full name, the email address on your plan, and your plan number if you have it. We can help with your balance, your schedule and your payments.

Use Make a Payment to catch up on an eligible overdue amount. It is not for paying future instalments in advance.

Open the Australian payment page if your plan is Australian. If your plan is a New Zealand plan, use the New Zealand payment link on the same page. Have your plan number ready so the payment can be matched to your plan.

You complete the payment on the secure payment page.

Make a Payment

Make a Payment is for an eligible overdue amount. It is not for paying future instalments in advance.

If you want to pay a different amount, or you are not sure what is overdue, contact us and include your plan number if you have it. Please do not send bank account or card numbers in your message.

Make a Payment

Tell us which details should change, such as your email, mobile number or address. Use Update contact details below.

We may need to confirm who you are before we update them. Sending the request does not mean the new details are already on your plan.

Update contact details

To change the bank account used for your direct debit, complete the Update Direct Debit Details form. It asks for your plan number, the new account, and your signature so you can authorise the change.

Your direct debit does not move to the new account until that form is completed. Please do not send your BSB or account number by email or through the general support form.

Update my bank details

You can ask us to look at your payment dates through the Payment Assistance form. Have your plan number ready.

Asking does not change your dates. We will tell you what is possible for your plan. This page cannot change the dates for you.

Request payment assistance

Contact us and tell us the date of the payment if you know it. We can look at what happened and explain what you can do next.

If the amount is an eligible overdue amount, you can also catch up through Make a Payment. Sending a message does not replace the missed payment.

Make a Payment

Any fees that apply depend on the terms of your payment plan agreement. They are set out in your individual Payment Plan Agreement and are not the same for every student.

If a charge does not look right, contact us and we will help you understand it.

We understand that circumstances can change. If you're having difficulty keeping up with your payments, please contact us as soon as possible so we can review your situation and discuss the options available.

You can also submit a request through our Payment Assistance page. Sending that form does not approve a repayment change, a pause, or a fee waiver. We may need more information before we respond.

If an overdue amount is eligible, you can catch up through Make a Payment while we look at your request.

Make a Payment

Request payment assistance

Contact us and choose Payment Not Received / Payment Query or Disputed Payment. Include the date and amount if you have them, and tell us what does not look right.

Please do not include card numbers or bank account numbers in your message. Raising a query does not reverse a payment or change your plan.

Query a payment

Email support@studentpay.com.au, call +61 3 7038 6550, or send a request on this page. Include your name and your plan number if you have it.

We will follow up using the details you give us. We may need to confirm who you are before we discuss your account or make a change.

Sending a request does not change your payment plan, payment dates or bank details. For questions about your course, contact your education provider.

Your education provider is the best place to help with course content, access to learning materials, enrolment changes or withdrawals. StudentPay can help with questions about your payment plan.

Contact your education provider and read your enrolment agreement. Your provider decides withdrawals, cancellations and refunds.

Stopping study does not automatically cancel your StudentPay payment plan. Contacting us does not cancel your course or your payment plan. We update a payment plan when your provider instructs us.

No longer studying does not, by itself, end the payments in your plan. What you still owe can depend on your education provider, your course and your enrolment agreement.

Talk to your provider about your enrolment. We can then help with questions about the payment plan. We cannot decide a withdrawal or refund for your provider.

Contact your education provider about a course change or transfer. StudentPay cannot approve a transfer or an enrolment change.

If your provider confirms a change that affects your fees, contact us about your payment plan and include your plan number if you have it.